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AI AGENTS

Concierge Agent

Answers member and prospect questions the moment they arrive, 24/7, and walks new joins through sign-up without pulling staff off the floor.

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20%

Increase in lead conversion

50%

Faster query responses

30%+

Reduction in manual workload

* Figures shown are averages drawn from live customer data across active OMAP® deployments. Individual results vary by business, market, and configuration.

CORE FEATURES

Everything the Concierge Agent handles.

24/7 chat support

Web, mobile, and API

Automated onboarding flows

Guided joins, zero manual steps

Appointment scheduling

Classes and sessions, booked

Custom branding

Your tone, your look

Answers from your own content

Trained on your content

Proactive follow-ups

Never lose a lead

Multilingual support

Answer in any language

Analytics & logging

Full visibility, every chat

Integrations

Connects with the tools you already run.

THE FIT

Built for teams who never want a question to go unanswered.

Ideal for

Fast, 24/7 member + prospect support and higher online lead conversion.

  • Always-on coverage, no night shift
  • Multi-location member support
  • Inbound leads that convert online

Why teams love it

Instant answers, fewer repetitive questions, and consistent engagement across every location.

  • Front desk freed from repeat questions
  • One consistent voice across clubs
  • Every conversation logged and measured

OMAP® Concierge Agent has given a measurable lift in member conversions, achieving a 3.7% join rate, more than double our year-to-date average.

FS

Kris Mulkey

CMO, In-Shape Family Fitness

Put the Concierge Agent to work.

Instant answers, automated onboarding, and higher lead conversion — 24/7.

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